Case Study
case study
Transforming Background Checks: How our Target Operating Model (TOM) Boosted Efficiency and Accuracy
Context
Background checks are crucial for any organization, but the process often faces challenges with time-consuming procedures and inconsistent accuracy. First Advantage, the bank's vendor, struggled with lengthy turnaround times and reports that weren't always reliable.
Approach
Over seven months, we embarked on a comprehensive approach, gathering fact-based insights and fostering cross-functional collaboration to generate innovative ideas. A detailed 'As-Is' assessment of First Advantage processes identified key pain points and priorities for the new operating model.
Benefits / Value Delivered
We implemented a structured Target Operating Model (TOM), complete with stage gates to manage risks and benefits effectively. The result? A 20% reduction in manual effort associated with background check reports production and distribution. The revamped TOM paved the way for delivering enhanced value-added services to over 400 clients of First Advantage.
