Case Study
case study
Streamlining Client Onboarding: How we Revolutionized Efficiency and Revenue
Context
The bank's onboarding process for corporate clients was notorious for being cumbersome, leading to potential clients seeking services elsewhere.
Challenges/Pain Points:
Internal departments operated in silos, resulting in inefficiencies and unclear onboarding requirements.
Project Duration
Over a period of three months, we tackled the challenges head-on.
Approach
We engaged with internal departments to co-create tailored solutions for both local and international client needs. We developed and implemented management reports for a clear overview of potential clients' status within internal departments, streamlining the overall onboarding cycle time.
Benefits / Value Delivered
Our collaborative efforts led to a remarkable 50 million USD increase in interest income by reducing client onboarding cycle time. What's more, these results were achieved without any additional expenditure. The project received high praise and recognition, including acknowledgment from the bank's board of directors, solidifying its success across the organization.
